P50 Digital LLC operates Plum Perks ("Plum Perks," "we," "us," "our"). This Privacy Policy explains what personal information we collect on plumperks.com and through your membership, how we use and share it, and the choices and rights you have. It's part of our Terms of Membership.
The short version
We collect what we need to run your membership: your name, contact details, ZIP code, plan, and billing details (handled by our payment processor).
We share it only to provide your benefits (for example with our discount network partner and payment processor), with partners you ask us to connect you with for your bill check-up, and as the law requires.
We don't sell your personal information, and we don't share it for cross-context behavioral advertising.
You can ask to see, correct or delete your information at [email protected].
1. Information we collect
Information you give us
Account and contact details: name, email address, mobile number (optional), ZIP code, and the plan you choose.
Payment details: entered on our payment processor's secure page. We receive the card type, last four digits, expiration date and billing ZIP, but not your full card number.
Bill check-up details (only if you use it): your service address, current internet provider and price, and the information you choose to share for car or home insurance quotes.
Your consents: the date, time and exact wording of the agreements you accept (such as these terms and automatic renewal), and whether you've agreed to texts.
Messages: what you send us by email or other channels.
Information collected automatically
Device and usage data: IP address, approximate location (city/state) derived from it, browser and device type, pages viewed, and dates and times of visits.
Campaign data: the link or campaign that brought you to our site (for example, a code in a text message or email link), so we can tell which campaigns work.
Cookies and similar technologies: we use necessary cookies to run the site and keep you signed in. We don't use third-party advertising cookies on plumperks.com.
Information from others
Our affiliate, P50 Digital: if you previously gave P50 Digital or one of its websites your contact information and agreed to hear about offers, we may use it to tell you about Plum Perks.
Partners: our discount network partner may tell us about travel bookings made through your membership (for example, to apply cash back); our payment processor tells us whether payments succeed.
2. How we use information
To create and run your account and membership, give you access to member offers and travel rates, and provide customer support.
To process payments, prevent fraud, and send receipts, trial and renewal reminders, and other account notices.
To perform your bill check-up and, at your request, connect you with internet providers or licensed insurance partners.
To send you emails about Plum Perks, and texts if you've agreed (you can opt out anytime).
To understand and improve our site, campaigns and services, using aggregated or de-identified data where we can.
To keep records of your consents, comply with law, enforce our terms, and protect our rights, members and others.
3. How we share information
We share personal information only as follows:
Who
Why
What
Discount network partner
To give you access to member offers and the members-only travel site
Member ID, name, email, ZIP code, membership status
Payment processor (Stripe)
To process payments and prevent fraud
Name, email, payment details, billing ZIP
Service providers
Hosting, databases, email and text delivery, customer support tools
What each needs to do its job, under contract and only for our purposes
Internet providers and licensed insurance partners
Only when you ask for a bill check-up or a quote
The details needed for that check or quote
Our affiliates (P50 Digital)
To run and support Plum Perks
Account and membership information
Authorities and others when required
To comply with law, respond to legal requests, prevent fraud, or protect rights and safety
As required
A buyer or successor
If Plum Perks or P50 Digital is reorganized, merged, sold, or the Plum Perks business is transferred to another company (including an affiliate)
Your information transfers as part of that business and remains covered by this policy
We don't sell personal information and don't share it for cross-context behavioral advertising, and we haven't done so in the past 12 months. We never sell or share your mobile number or text-message consent with third parties for their own marketing.
4. Your choices
Emails: use the unsubscribe link in any marketing email. We'll still send account and billing messages.
Texts: reply STOP to any text to stop texts. We'll still send required notices by email.
Account: update your details or cancel your membership anytime from your account.
Global Privacy Control: we honor browser opt-out signals such as GPC as a request not to sell or share your information (we don't sell or share it anyway).
5. Your privacy rights
Depending on where you live (including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other states with privacy laws), you may have the right to:
know or access the personal information we have about you, and get a copy in a portable format;
correct inaccurate information;
delete your information (we may keep what the law requires, such as billing records);
opt out of sale, sharing, targeted advertising and certain profiling (we don't do these); and
not be discriminated against for using these rights.
To make a request, email [email protected] from the email address on your account, or write to us at the address below. We'll verify your identity by confirming details we already have, and respond within the time the law requires (usually 45 days). You may use an authorized agent; we'll ask for proof of their authority. If we deny your request, you can appeal by replying to our decision; we'll respond to appeals within the time required by your state's law.
California "Shine the Light": we don't share personal information with third parties for their own direct marketing.
6. How long we keep information
We keep your information while your membership is active and afterward as long as needed to provide records of your account, consents and payments, resolve disputes, prevent fraud and comply with law (generally up to 7 years for billing and consent records). Waitlist and sign-up information from people who never become members is deleted or de-identified within 24 months of their last activity, or sooner on request.
7. Security
We use reasonable administrative, technical and physical safeguards, including encryption in transit, access controls, and a PCI-compliant payment processor so we never store full card numbers. No method of transmission or storage is completely secure. If a breach affects your information, we'll notify you as the law requires.
8. Children
Plum Perks is for adults 18 and older. We don't knowingly collect information from anyone under 18. If you believe a child gave us information, contact us and we'll delete it.
9. Where we process information
Plum Perks is for U.S. residents, and we process and store information in the United States.
10. Changes to this policy
We'll post updates here with a new "Last updated" date. If we make a material change to how we use or share your information, we'll tell you by email before it takes effect.