These Terms of Membership ("Terms") are a contract between you and P50 Digital LLC, which operates Plum Perks ("Plum Perks," "we," "us," "our"). They cover your use of plumperks.com, your Plum Perks membership, and the member savings site we give you access to. Please read them, including the automatic renewal terms below and the arbitration agreement and class action waiver in Section 17, which affects how disputes are resolved.
Key membership terms (automatic renewal)
Free trial: New members get a 14-day free trial. You won't be charged during the trial.
What you'll pay after the trial: Unless you cancel before your trial ends, your membership automatically starts and we charge the payment method you gave us $9.99 per month (Monthly plan) or $79 per year (Yearly plan), plus any applicable tax, on the day your trial ends.
Automatic renewal: Your membership renews automatically every month or every year (depending on your plan) at the then-current price, and we charge your payment method at the start of each renewal period, until you cancel.
Reminders: We'll email you (and text you, if you gave us a mobile number) at least 7 days before your trial ends and your first charge. Yearly members also get a reminder 30 to 60 days before each yearly renewal. We'll tell you in advance about any price change.
How to cancel: Anytime, online, in one step: log in at plumperks.com, go to your account, and choose Cancel membership. You can also email [email protected]. Cancel before your trial ends and you pay nothing.
After you cancel: You keep your benefits until the end of the period you've already paid for, and you won't be charged again. See Section 6 for refunds.
1. Who can join
You must be at least 18 years old, live in the United States, and be able to form a binding contract. You must give us true and complete information and keep it current. One membership is for one household. You're responsible for activity on your account and for keeping your login secure.
2. What your membership includes
Your membership gives you access to:
Member discounts: members-only offers at participating local and national merchants, online stores, entertainment venues, theme parks, hotels, car rentals and other travel, provided through our discount network partner.
Member travel rates: access to a members-only booking site for hotels, car rentals and activities.
Yearly bill check-up: once a year, or when you ask, we review cell phone plans and home internet service available to you and can connect you with licensed insurance partners for car and home insurance quotes (see Section 9).
Plum Perks is a discount and savings membership. It is not insurance and not a health plan. We don't pay merchants or providers for you. You pay the merchant, travel provider or service provider directly and receive the member discount where it applies.
3. Free trial
If you're eligible for a free trial, it starts when you sign up and lasts 14 days. To start a trial you'll provide a payment method. If you don't cancel before the trial ends, your paid membership starts automatically and we'll charge your payment method the price of the plan you chose. Free trials are limited to one per person and per household, and only for new members. We may change or end trial offers for future sign-ups at any time.
4. Price, billing and automatic renewal
Plans and prices: Monthly plan: $9.99 per month. Yearly plan: $79 per year. Prices are in U.S. dollars and don't include applicable taxes, which we'll add where required.
Automatic renewal: By starting a membership, you agree that your membership will continue and automatically renew for successive periods equal to your plan (one month or one year), and you authorize us to charge your payment method at the start of each period at the then-current price, until you cancel.
Billing date: Your first charge is on the day your trial ends (or the day you join, if you're not eligible for a trial). Later charges happen on the same day of each month or year. If that day doesn't exist in a month, we charge on the last day of that month.
Price changes: We may change membership prices. We'll give you notice by email at least 30 days before a price change applies to you, and you can cancel before it takes effect. A price change never applies to a period you've already paid for.
Payment processing: Payments are processed by our payment processor (Stripe). We don't store your full card number. You authorize us and our payment processor to store your payment method and to use updated card details from your card issuer if your card is replaced.
Failed payments: If a charge fails, we may retry it and may pause or end your benefits until payment succeeds. You're responsible for any amounts you owe.
Plan changes: You can switch between monthly and yearly from your account. The change and any proration are shown before you confirm.
Card statement: Charges appear on your statement as PLUMPERKS.COM.
5. Cancelling
You can cancel anytime, for any reason. The easiest way is online: log in at plumperks.com, go to your account, choose Manage billing or Cancel membership, and confirm. You can also cancel by emailing [email protected] from the email address on your account; we'll confirm by email. You never need to call us to cancel.
Cancel during your free trial and you won't be charged.
Cancel after you've been charged and your membership stays active until the end of the period you've paid for. It then ends and you won't be charged again.
We'll send you a confirmation of your cancellation by email.
6. Refunds
Yearly renewals: If you're charged for a yearly renewal and cancel within 30 days of that charge, we'll refund that renewal charge in full.
Billing mistakes: If we charged you in error, contact us and we'll fix it and refund the mistaken charge.
Otherwise, charges are non-refundable and we don't give partial or prorated refunds for unused time, except where the law requires it. You'll keep your benefits through the end of the paid period.
Refunds go back to the original payment method. Please contact us at [email protected] about any billing question before disputing a charge with your bank. We can usually resolve it faster.
7. How member discounts work
Offers are provided by independent merchants through our discount network partner. Merchants, not Plum Perks, provide the goods and services and are responsible for them.
Offers, merchants, discount amounts and availability change often, vary by location, and may be limited by date, quantity or other conditions the merchant sets. Each offer's own terms and redemption instructions apply. We don't guarantee that any particular offer, merchant or discount will be available, or that a member price is the lowest price available anywhere.
Savings examples, estimates and calculators on our site are illustrations only. Your actual savings depend on which benefits you use, how often, and where you live.
Offers are for personal, non-commercial use by members and their household. You may not resell, share outside your household, or copy offers or coupons.
Hotel and travel bookings may include taxes and fees charged by the property (such as resort or parking fees) that aren't shown in the booking price. Travel bookings are subject to the travel provider's own terms, including cancellation rules.
Brand names and logos belong to their owners. Their appearance doesn't mean they sponsor or endorse Plum Perks.
8. Our discount network partner
To give you access to member offers and travel rates, we share the information needed to set up your access (such as your member ID, name, email and ZIP code) with our discount network partner, which operates the member savings site. When you use that site, its own terms and privacy practices may also apply. If our partner stops providing a benefit, we may replace it with a similar benefit or change the membership as described in Section 14.
9. Yearly bill check-up
Cell phone: We review wireless plans and deals available for your household and tell you if we find a lower price. If you choose to switch, we can help you contact the carrier. Your current carrier's contract terms, device balances and early-termination fees still apply.
Internet: We review home internet plans available at your address and tell you if we find a lower price. If you choose to switch, we can help you contact the provider.
We may receive compensation from cell phone carriers or internet providers when you sign up for their service. This doesn't change the price you pay.
Insurance: We don't sell insurance and aren't a licensed insurance agency. With your permission, we connect you with licensed insurance agents or companies who can give you car or home insurance quotes. Quotes, coverage and prices come from them, not from us.
Results vary. We don't guarantee that a lower price exists or that you'll qualify for any plan or quote. You're never required to switch anything.
We only share your information with a cell phone carrier, internet provider or insurance partner after you ask for that check-up or quote.
10. Emails, texts and electronic records
You agree that we can send you notices, receipts, reminders and these Terms electronically, by email or on our site, and that electronic records and your online acceptance have the same effect as paper and a written signature. You can print or save any of them.
Account texts: If you give us a mobile number, you agree that we may text you about your account, such as trial and renewal reminders, billing notices and security messages. These are not marketing messages. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts or HELP for help. Carriers aren't liable for delayed or undelivered messages. We'll still send required notices by email.
We'll only send marketing texts if you separately agree to receive them.
You can unsubscribe from marketing emails using the link in any email. You'll still get emails about your account and billing.
11. Acceptable use
You agree not to: misuse offers or coupons; share your login or member access outside your household; use the site for any unlawful, fraudulent or commercial purpose; scrape, copy or resell content or offers; interfere with or try to gain unauthorized access to the site or other accounts; or give false information. We may suspend or end memberships that violate these Terms or that we reasonably believe involve fraud or abuse.
12. Our content
The Plum Perks name, logo, site design and content are owned by us or our licensors and are protected by law. We give you a limited, personal, non-transferable right to use the site and your membership for their intended purpose. You may not copy, modify or distribute our content except as these Terms allow.
13. Ending your membership
You can end your membership anytime as described in Section 5. We may suspend or end your membership if you break these Terms, if a payment fails and isn't fixed, or if we stop offering Plum Perks. If we end your membership without cause, we'll refund any prepaid amount for the unused part of your current period.
14. Changes to the membership or these Terms
We may update benefits, offers and these Terms over time. If we make a material change that affects your membership, we'll notify you by email at least 30 days before it takes effect, and you can cancel before it applies. Changes don't apply retroactively. The version of these Terms posted here, with its "Last updated" date, is the current one.
15. Disclaimers
To the fullest extent the law allows, the site, the membership and all offers are provided "as is" and "as available." We don't warrant that offers will always be available, accurate or error-free, or that the site will be uninterrupted. We aren't responsible for the goods, services, prices, quality or conduct of merchants, travel providers, internet providers or insurance providers.
16. Limitation of liability
To the fullest extent the law allows, we won't be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits or savings. Our total liability for any claim relating to the site or your membership is limited to the greater of the amount you paid us in the 12 months before the claim arose or $100.
Some states don't allow certain of these limits, so some may not apply to you. Nothing in these Terms limits liability that can't be limited by law, including for fraud or intentional misconduct.
17. Resolving disputes: arbitration and class action waiver
Talk to us first. Most concerns can be solved quickly. Before starting any formal claim, email [email protected] or write to us at the address below, describe the issue and what you want, and give us 30 days to try to resolve it.
Binding arbitration. If we can't resolve it, you and we agree that any dispute, claim or controversy arising out of or relating to these Terms, the site or your membership will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, instead of in court. The arbitrator's decision is final and may be entered in any court. For claims under $10,000, you may choose to have the arbitration done by phone, video or written submissions. We'll pay the AAA filing, administration and arbitrator fees beyond what you'd pay to file in court, unless the arbitrator finds your claim frivolous.
Exceptions. Either of us may bring an individual claim in small claims court if it qualifies. Either of us may ask a court to stop infringement of intellectual property. You can also bring issues to the attention of government agencies.
Class action waiver: You and we may bring claims against each other only individually, and not as a plaintiff or class member in any class, collective or representative action. The arbitrator may not combine more than one person's claims and may award relief only to the individual party.
Your right to opt out. You can opt out of this arbitration agreement by emailing [email protected] with the subject "Arbitration opt-out," your name and account email, within 30 days after you first accept these Terms. Opting out won't affect anything else in these Terms.
If the class action waiver is found unenforceable for a claim, that claim will be decided in court, not arbitration. This Section 17 survives the end of your membership.
18. Governing law
These Terms are governed by the Federal Arbitration Act and, otherwise, by the laws of the State of Florida, without regard to conflict-of-law rules, except that consumer-protection laws of the state where you live apply where they give you more protection. Any court case allowed under these Terms will be brought in the state or federal courts located in Duval County, Florida, unless the law of your state requires otherwise.
19. Indemnity
To the extent the law allows, you agree to cover our reasonable losses and costs from third-party claims caused by your misuse of the site or membership or your violation of these Terms.
20. State-specific notices
California residents: Your membership renews automatically as described in Sections 3 and 4 until you cancel. You can cancel online at any time as described in Section 5. Under California Civil Code §1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.
New York, Florida, Illinois, Oregon, Virginia, and other states with automatic renewal laws: We provide the clear disclosures, consent, reminders and online cancellation those laws require, as described in the Key membership terms above.
New Jersey residents: Nothing in these Terms limits rights you have under the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act.
21. General
These Terms, together with our Privacy Policy and any offer terms shown when you redeem an offer, are the entire agreement between you and us about Plum Perks. If any part is found unenforceable, the rest stays in effect. Our not enforcing a provision isn't a waiver. You may not transfer your membership. We may assign these Terms to an affiliate or to a successor of the Plum Perks business, and we'll notify you if we do. Neither of us is liable for delays caused by events outside reasonable control.